Types of Customer Contact

Jenny Craig uses several forms of customer contact. Although clients do use the internet and the telephone in order to place food orders, Jenny Craig can mainly be considered a high-contact system. Jenny Craig primarily uses face to face contact. The first step of the Jenny Craig program is to meet with a program director. This can be done in-person at a local center or over the phone. In addition, each client meets with a consultant privately once a week for motivation, going over results, and to help with any challenges a client may face.